Frequently Asked Questions
Everything you need to know about your iS Clinical skincare journey.
Are iS Clinical products suitable for sensitive skin?
Yes, many of our products are formulated to be gentle yet effective. We recommend starting with our Cleansing Complex and consulting with a skincare professional to tailor a regimen for your specific skin concerns.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Do you ship internationally?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products cruelty-free?
iS Clinical is committed to ethical practices. We do not conduct animal testing on our finished products or ingredients, and we ensure our suppliers adhere to the same standards.
How should I store my serums to maintain potency?
To ensure maximum efficacy, store your serums in a cool, dark place away from direct sunlight and extreme temperature fluctuations. Always ensure the cap is tightly sealed after use.