Returns & Exchanges
At iS Clinical, we are committed to providing the highest quality skincare; if you are not completely satisfied with your purchase, you may return products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our Customer Care team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least half-full and including a copy of your original packing slip.
Ship Items Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Processing & Refund
Once our laboratory verifies the return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing